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Hospitality Operating System

Run 100 apartments without adding office staff.

Eagle OS connects one AI to your whole company — guests, owners, cleaning, prices, invoices, reports. Live in 30 days, on top of the tools you already use.

Running 256 apartments in Rome and Milan with 3 people in the office.

No commitment · 30 minutes

New bookingjust nowVia Cavour 18 · 4 nights · instructions already sent
Payment reconciled2 minTourist tax · 4 guests · posted to the books
All cleartodayCheck-in verified · documents filed

Plugs into what you already use

Channel managerWhatsAppE-invoicingPaymentsOnline check-inDynamic pricingAlloggiati WebTourist taxOwner portalCleaning teamsReviewsEmailCalendarAccounting
256
apartments in production
3
people in the office
29
sections on one database
30
days to go live

01Why it doesn't scale

At some point working harder stops being enough.

From ten to a hundred apartments the job changes: you're no longer managing homes, you're running a company. And almost everyone runs it the only way they know: by hiring.

  • 01

    You only grow by hiring

    Every twenty apartments, one more person. Revenue goes up and the margin disappears at the very same moment.

  • 02

    You are the bottleneck

    WhatsApp, owners, cleaning, invoices: everything goes through you. And what goes through you stops when you stop.

  • 03

    Your tools don't talk to each other

    Channel manager, pricing tool, bank, spreadsheets: scattered data, double entry, errors and lost hours.

02One booking

A message comes in. Watch what happens.

Six automatic touchpoints around a single stay, with nobody in the office touching them. Then the owner statement writes itself.

Progress: Step 1 of 6

Eagle OS

Hi Sarah! Landing at Fiumicino? We can have a driver waiting for you. €65, pay here →

−3 days

Transfer offer

Airport pickup proposed with a payment link. Paid in two taps, reconciled on its own.

Then, on the first of the month

Statement generated

From the stays, with nothing retyped. PDF ready for the owner.

Gross revenue
€3,042.88
Cleaning
−€614.00
Net revenue
€2,428.88
OTA commissions
−€551.03
Management fee
−€485.78
Flat-rate tax (21%)
−€292.33
Owner earnings
€1,099.74

03Everything connected

29 sections. One single database.

What the calendar knows, the chat knows. What the guest writes reaches the cleaners. What you collect ends up in the owner's statement, on its own. You decide, the system executes.

Eagle OSone database · 29 sections · 4 areas

Guests and home

13 sections

Owners and revenue

10 sections

Growth

2 sections

Company

4 sections

Click a section to read what it does.

  • One record, entered once

    Booking, guest, expense: you enter them once and every section sees them. No double entry.

  • Every section talks to the others

    Check-in alerts the cleaners, the expense lands in the statement, the alert is born in the chat.

  • Permissions per section

    Each person sees only the sections they need. The owner, only their homes.

04What it does

Eight jobs you do today. Screen by screen.

Real screens from the product, one story each. The outcome first, the function after.

04.1Inbox

Guests and home

Answer everyone in minutes, without writing a line.

Airbnb, Booking, your site and WhatsApp in one inbox: every message arrives translated, understood and with three drafts ready, sources included.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
InboxWhatsApp chatAutomationsAnalyticsAI agentKnowledge & autonomy
Guest inbox
Airbnb, Booking, your site and WhatsApp in the same inbox
realtimeTo do 14Follow-up 6
Marco Rossi2
Via Cavour 18 · Airbnb
in house needs a reply
Grazie! A che ora possiamo lasciare le valigie?
Emma Müller1
Via Ostiense 44 · Booking
SLA missed assigned to Giulia
Die Heizung scheint nicht zu funktionieren…
Lucas Dubois
Via dei Serpenti 7 · Airbnb
arriving today draft ready
We land at 14:20, can we check in around 16?
Sara Conti
Via Cavour 18 · website
arriving nothing to do
Perfetto, grazie per le informazioni
Noah Jensen3
Via Ostiense 44 · Booking
at risk draft ready
Honestly the apartment was not as clean…
Ciao! Siamo arrivati, tutto perfetto. Domani abbiamo un volo presto, possiamo lasciare i bagagli da qualche parte?
Translation · Hi! We arrived, everything is great. Tomorrow we have an early flight, could we leave the luggage somewhere?
Internal note · Giulia: easy guests, asking about luggage storage
Hi Marco! Of course: you can leave the bags in the ground-floor room until 6 pm. I will send you the code in the morning. ✓✓
AI draft · option 2 of 3 sources: apartment facts (luggage storage), knowledge base (opening hours)
You can drop them off from 8 am, the room is open from 8 am to 6 pm. Have a good trip!
AI draftsTranslate · ItalianInternal noteSend
File · Marco Rossi
Via Cavour 18 · 30 Aug → 2 Sep · 2 guests · assigned to Giulia
Context (AI)
Couple on a long weekend. Positive mood, no open issues. Likely to ask for a late check-out.
Payments
tourist tax paid no upsell
Issues
none open
Can be offered
late check-out €35 airport transfer €65
Translated · original saved
AI draft · 3 options · with sources

04.2The brain

Guests and home

It replies on its own where you said yes. It stops where it matters.

Three modes per topic, per house: suggest, auto with a veto window, auto. Complaints and refunds never go out automatically.

  1. Message received
  2. Translated
  3. Understood
  4. Outcome
Sarah · two-bedroom, TrastevereAirbnb · arriving tomorrow

Atterriamo alle 23, va bene il check-in tardi? E qual è la password del wifi?

We land at 11 pm, is late check-in ok? And what's the wifi password?

TopicCheck-in · Wi-FiMoodPositiveReview riskLow
Sent automatically

Hi Sarah! Late check-in is no problem: the keypad works around the clock and the code arrives the morning of your arrival. Wi-Fi: CasaTrastevere / benvenuti22. Safe travels!

Sources: house facts (access, Wi-Fi) · knowledge base (check-in times)

Logged: sent by AI · mode auto · 2 credits

Autonomy matrix · per house, per topic

TopicRiskMode
Check-in informationlowauto
Wi-Fi and accesslowauto
Luggage storagelowauto with delay
Late check-outmediumsuggest
Cleaning complainthighblocked
Refund requestcriticalblocked

Weekly promotion: a topic moves up a level only with enough samples and high acceptance. If drafts get rewritten, it moves down.

Global kill switch

Complaints, faults, noise, refunds, cancellations, review threats and safety never go out automatically: no setting can unlock them.

1 credit = 1 AI operation. A full conversation uses about 24 credits: 11 analyses, 10 translations, 2 drafts, 1 agent reply.

04.3Operations

Guests and home

Cleaning, suppliers and emergencies out of your phone.

WhatsApp groups linked to each house, expenses from a photo of the receipt, automatic cleaning alerts: nothing gets lost in someone's phone.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
InboxWhatsApp chatAutomationsAnalyticsAI agentKnowledge & autonomy
WhatsApp chat
Cleaning, owner and supplier groups inside the system, with the house's context
connectedGroups 12
Cleaning · Via Cavour 182
4 people · shifts and receipts
expense to decide
Bought the bulbs, here is the receipt
Owner · Via Ostiense 441
Marco Bianchi · 2 people
owner question
Is the August statement ready?
Maintenance · Via dei Serpenti 7
Plumber · 3 people
closed
Boiler fixed, photo in the chat
Cleaning alert · turnover 11:00
Anna · 19 Aug 10:42
We bought the bulbs for the bathroom, here is the receipt.
receipt.jpg
Expense recorded from the photo€24.90
Via Cavour 18 · 19 Aug · routine maintenance
Who pays for it?ownermanagerto decide
Thanks Anna! I am putting it on the August statement, we will decide by this evening.
Record expenseAssign houseInternal noteSend
House · Via Cavour 18
Prati · 2 bedrooms · standard clean 2 h
Next check-out
2 Sep at 10:00 · new arrival at 15:00
Cleaner assigned
Anna · shift 11:00–13:00confirmed
Supplies
linen 3 setscourtesy kit 1bulbs ordered
Every message in the group stays tied to the house: expenses, photos and decisions end up in the statement.
3 groups linked to Via Cavour 18
Expense from photo · €24.90 · to decide

04.4Owners

Owners and revenue

The statement goes out on the first of the month. Nobody lays it out.

From gross revenue to the owner's earnings, house by house, with the official PDF already in their portal next to payments and documents.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
Month close
August 2026 · for every apartment: report, cleaning, expenses to decide
provisionalGenerate all PDFs
40
houses · 31 collected by the manager, 9 by the owner
40
statements open · 0 closed
€9,140
cleaning collected · €8,610 invoiced by the companies
14
expenses this month · 4 to decide
Via Cavour 18 · Prati manager collects
Report generated on 1 Sep · 21 nights · 7 stays
Gross revenue (net of tourist tax)€3,042.88
Cleaning−€614.00
Net revenue€2,428.88
OTA commissions−€551.03
Management fee (20%)−€485.78
Flat-rate tax (21%)−€292.33
Owner earnings€1,099.74
Expenses this month
Boiler repair · 7 Augcharged to the owner €180.00
Light bulbs · 19 Augto decide €24.90
Note on the statementAnomalies 0Owner PDF
Via Marsala 12 · Esquilino owner collects
Report generated on 1 Sep · 20 nights · 3 stays
Gross revenue (net of tax)€1,577.12
Cleaning (Booking)€276.00
Management fee (15%)€236.57
Balance requested from the owner€512.57
Cleaning company statement
uploaded · 3 jobs consistent with the statement
PDF
40 statements · PDF generated
Owner portal · your brand

04.5Compliance

Guests and home

The evening before every arrival you know exactly what's missing.

Documents, reporting to the authorities and tourist tax, booking by booking: CIN, CIR, SUAP and Alloggiati Web on the same row.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
Online check-in and compliance
Registration, documents, reporting to the authorities and tax, booking by booking
check-in API connected40 properties synced
ArrivalApartmentGuestRegisteredDocumentsISTAT / AlloggiatiTax
todayVia Cavour 18Marco Rossi · 2 guests2/2verifiedsentpaidRemind
todayVia Ostiense 44Emma Müller · 3 guests2/31 missingpendingpaidRemind
tomorrowVia dei Serpenti 7Lucas Dubois · 2 guests0/2unpaidRemind
5 SepVia Marsala 12Sara Conti · 4 guests4/4verifiedunknownpaidRemind
Where the portal does not confirm, the status stays grey: no invented ticks.
1 document missing · reminder sent
Tourist tax · paid via link

04.6Revenue

Owners and revenue

More revenue per night, without chasing anyone.

Base, minimum and maximum written to the dynamic pricing engine, promotions on empty dates, transfers and extra nights offered at the right moment.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
Pricing
Dynamic prices · portfolio occupancy against the area
Sync pricesPrice snapshot
Portfolio vs area occupancy · September
7d
14d
30d
60d
90d
portfolio (blue) against the area median (grey), at 7 · 14 · 30 · 60 · 90 days
Suggested promotions · applied only if you want
Via Gregorio VII 9 · October, 31 nights free, list €274 vs area €210−12% on empty dates
Via dei Serpenti 7 · gap 9–10 Sep, list €75 vs area €891-night minimum
Viale Trastevere 90 · last minute 4–6 Sep−8% last minute
ListingPrice leversocc. 7d / 30d
Via Cavour 18
Prati
Base 150 · Min 110 · Max 32086% / 61%sync on
Via Ostiense 44
Ostiense
Base 130 · Min 110 · Max 250100% / 72%sync on
Via Gregorio VII 9
Aurelio
Base 245 · Min 175 · Max 4200% / 18%sync on
Via dei Serpenti 7
Monti
Base 85 · no minimum · Max 19071% / 44%minimum missing
−12% on empty dates · proposed
Transfer paid · €65 · reconciled

04.7Reputation

Guests and home

You prevent the bad review while the guest is still in the house.

Mood read from the chats, an alert to a person, a two-step sequence: the review is asked only of satisfied guests.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
Reputation
Prevention during the stay, reviews and recurring problems
in real time
31
guests in house · 29 apartments
3
serious alerts open · review at risk
12 min
average response time · 7 days
9
sequences queued today · pulse 5, closing 4
Open alerts
Noah Jensen Via Ostiense 44 · check-out 4 Sep
Cleaning below standard, tone getting worse
redmessage suggested
Emma Müller Via Ostiense 44 · check-out 5 Sep
Heating in the bedroom does not work, no reply for 2 h
orangein progress
Lucas Dubois Via dei Serpenti 7 · check-out 3 Sep
Check-out coming up, neutral mood, open question about the luggage
yellowpulse sent
Two-step sequence
Step 1 · pulse, the day before check-out
“How is the stay going? Is there anything we can fix?” It never asks for the review.
Step 2 · closing, the day after, segment recalculated
Happy: the review is asked for. Check, recovery, serious: a person sends it, with no numbers.
happy 24check 5recovery 2serious 1
Red alert · suggested message ready
Pulse sent · the day before check-out

04.8Eagle AI

Company

Ask the system, not your colleagues.

The internal chatbot answers with the data in the system and cites the source, from any page.

Eagle OS
Operations
Dashboard
Inbox
WhatsApp chat
Owners
Reputation
Apartments
Check-in
CIN
Documents
Administration
Month close
Invoices
Tourist tax
Pricing
Upselling
Expenses
Refunds
Contracts
Commercial
Sales
Marketing
System
Users
AI agent
WhatsApp bot
Integrations
Eagle AI
Eagle AI
Ask the system, not your colleagues
system data onlyNew question
Why was July's revenue for Via Cavour 18 lower than June's?
Giulia · 14:07
In July 19 nights were sold against 23 in June. The average price rose from €96 to €101 a night, but two discounted long stays pulled the month's total down.
19 / 23
nights July / June
€96 → €101
average price per night
2
discounted long stays
Source: July statement · Via Cavour 18Calendar · June–July
Show the staysCompare with the area
It answers only with the system's data · every answer cites its source
Frequently asked
Which houses have a CIN expiring?
How many expenses are still to decide?
Who has not uploaded their documents yet?
Where it looks
Statements and month closesread only
Calendar and staysread only
Expenses and refundsread only
Documents and contractsread only
It only sees the sections you have access to.
Source: July statement · Via Cavour 18
Available from every page

You've seen what it does. Want to see it on your apartments?

Half an hour on your numbers, on the real instance. No commitment.

Book the call

30 min · free

05Control and growth

You're not buying an assistant. You're buying control over your company.

Today your company grows as much as the hours of the people who work in it. With the system switched on, that link breaks.

01

Control over the numbers

How many conversations, how fast, with what outcome. How many drafts you accepted, how many sends went out on their own, what each function cost. No more gut feelings: log lines.

02

Control over people

Who replied to what and when. Tasks assigned, deadlines remembered, work status visible without asking anyone.

03

Control over quality

You see the risk of a negative review while the guest is still in the house, not when the star is already published. On complaints and faults a person always replies.

04

And therefore: growth

If the number of apartments is no longer tied to the number of people in the office, the only limit becomes how many mandates you can sign.

2563

apartments ÷ people in the office

More apartments with the same people means one thing: more revenue without more fixed costs.

What changes with Eagle OS switched on

Same company, same people. What changes is who does the repetitive work.

Today

Without Eagle OS

  • Every twenty apartments, one more hire
  • You answer guests at 11 pm
  • Owners ask for their numbers in chat
  • Statements built by hand from exports
  • Cleaning coordinated in someone's phone
  • You find out about problems from the review

With the system on

With Eagle OS

  • Apartments grow, headcount doesn't
  • Drafts ready, sent on their own where you said yes
  • Owners find everything in their portal
  • Statements generated on the first of the month
  • Groups linked to the house, expenses from a photo
  • Alerts while the guest is still in the house
median first response
11 min
AI drafts accepted unchanged
81%
conversations resolved
93%
hours to lay out a statement
0 h

Example from the reference instance, 30 days. Validated on your numbers in the 30-day review.

06Hours back

Where the hours go. And where they come back.

Estimates from the reference instance. We validate them on your data in the 30-day review.

  • Guest communication

    Single inbox, AI drafts with sources, translations, automations

    1.5–3 h a day

  • Cleaning and maintenance

    WhatsApp groups linked to the house, expenses from a photo, automatic cleaning alerts

    1–3 h a day

  • Owner statements

    Generated from the stays with the chain down to the earnings; you keep the control

    from 4–8 h to 1–2 h a month

  • Compliance

    Compliance per requirement, verified check-in, tourist tax with a link

    3–5 h a week

  • Owner questions

    Self-service portal and answers drafted from their house's data only

    2–4 h a week

  • Indicative total

    ≈ 20–50 h a week

    Adding up the rows: about one full-time person you don't have to hire.

Indicative estimates, validated on your data in the 30-day review.

07On top of your tools

Plugs into what you use. Doesn't replace it.

The channel manager stays the source of the calendar. Eagle OS reads from it and builds everything else on top: guests, owners, cleaning, prices, invoices, reports.

A

Your channel manager stays

No migration, no double entry: it reads via API and never overwrites.

Team · owners · guests
Eagle OS

reads via API, never overwrites

Your channel manager

B

12 connectors, encrypted keys

Each connector turns on only if you need it, with the provider you already use.

12connectors
  • Channel manager
  • Online check-in
  • Invoicing
  • Dynamic pricing
  • Payments
  • WhatsApp messaging
  • +6
On / off per connector
Control
Connection test
Diagnostics

C

Security included

Inside the system from day one, maintained by us with the licence.

  • Permissions per section
  • Encrypted keys
  • Guest data kept to a minimum
  • A log of every action
  • Hosted in the European Union

Included in the licence · no extra module

0830 + 60 days

Thirty days to switch it on. Sixty to make it yours.

It's not a course to watch, nor a software to configure alone: we install it on top of the tools you already use.

  1. 1

    Days 1–30

    Installation

    We connect the system, map your processes and switch on the sections one area at a time.

    Result

    The system is connected and live

  2. 2

    Days 31–90

    Coaching

    Weekly calls on real cases: we correct replies and rules together.

    Result

    The system works the way you work

  3. 3

    From day 91

    The system is yours

    The licence covers hosting, updates and every new section we release.

    Result

    Grow without adding salaries

09Built for us, first

We built it for ourselves, before we built it for you.

It wasn't born in a product office: it was born inside a property manager with 256 apartments, because we were the ones with the problem. What we sell is the system that runs our company.

  • Apartments managed

    Before
    [DA COMPILARE]
    Today
    256
  • People in the office

    Before
    [DA COMPILARE]
    Today
    3
  • Founder hours per week on operations

    Before
    [DA COMPILARE]
    Today
    [DA COMPILARE]
  • Average response time

    Before
    [DA COMPILARE]
    Today
    11 min
  • Days to send the reports

    Before
    [DA COMPILARE]
    Today
    1

Missing values are being updated: we'd rather leave them blank than round them.

Behind the scenes · 90 seconds

Video coming soon

Screenshot

Screenshot

What property managers say

Screenshots from WhatsApp and Google, as they arrive.

  • Testimonial coming soon.

    Name Surname

    Property manager · City

    WhatsAppComing soon

  • Testimonial coming soon.

    Name Surname

    Property manager · City

    GoogleComing soon

  • Testimonial coming soon.

    Name Surname

    Property manager · City

    WhatsAppComing soon

The next apartment shouldn't cost you a hire.

In the call we tell you whether Eagle OS makes sense for your company — and what it costs, no surprises.

Let's talk

Reply within 24 hours

10The investment

One fixed price, told to you in the call.

No surprise quote: a one-off activation project and an all-inclusive monthly licence. In 30 minutes on your numbers we tell you the exact figure and whether it makes sense for you.

The real comparison

An office employee costs about €28,000 a year. And every twenty more apartments, usually, you need another one.

Eagle OS costs a fraction of that, with a price that does not grow with your apartments.

What is included

Everything below is in the licence. Nothing sold separately.

  • System installed and connected to your tools
  • 29 sections, all included
  • Automatic owner reports
  • Owner portal with your brand
  • Your PM's operations manual: your processes, written down
  • 30 days of installation + 60 of coaching
  • Cybersecurity included, no extras
  • Fixed price

    One activation project, one monthly licence. No per-apartment fees, no surprise extras.

  • Everything included

    Hosting, updates, connectors, AI credits and support are in the licence. No module sold separately.

  • Your data, always

    Full export in CSV and PDF at any time. You can leave whenever you want.

Wondering why the figure isn't written here? Because it depends on how many apartments you manage: we'd rather tell you the right number than a generic one.

11Few companies

It's not a system for everyone.

We install a few companies at a time, because every installation is tailored work. Better to say it now than in the call.

It's for you

It's for you if…

  • you manage 10–100 apartments and want to reach a hundred without adding salaries
  • today you grow by hiring, and every new person eats into the margin
  • you already have your tools and don't want to start from scratch
  • you're willing to show us how you really work

Not yet

It's not for you if…

  • you have 1–3 apartments: you're faster by hand
  • you're looking for a software to try on your own: this is an installation done by people
  • you want the system to decide for you: the decisions stay yours
  • you have no processes and hope the AI will invent them

If you recognise yourself in the left column, let's talk.

Book a call

12The usual questions

Frequently asked questions

Straight answers, the same ones we give in the call.

Still have a question? Ask it in the call: thirty minutes, no commitment.

Book a call

Book a call

Half an hour on your numbers. Then we tell you if it makes sense.

No commitment. If you're not a fit we tell you in the call, not after.

  • 30 minutes on your numbers
  • No commitment
  • We tell you right away if it's not for you

Book your call

30 minutes · free · no commitment

How many apartments do you manage?

Pick the closest range: it helps us prepare the call.

We get back to you within 24 working hours. No commitment.

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